NHS complaints
Do you feel an NHS-funded service provider has not treated you or someone you know with respect? Perhaps you feel they gave the wrong care or treatment, didn’t help quickly enough, didn’t do enough, or the service was taken away too quickly?
Make a referralWho is it for?
People who have not been happy with an NHS-funded service they’ve used, or carers who want to complain on someone’s behalf.
How we can help
We can help you complain about any NHS-funded services you are using or have used in the recent past.
What is an advocate?
Advocates give you a voice and support you in expressing your views and wishes to professionals and services.
The role of the advocate
There are set ways to make a complaint and an advocate will be able to support you so you know your options, how and who you should complain to, and what you should expect. Making a complaint can seem stressful, but an advocate can help you make sure your voice is heard and you get a response. Remember, complaining could help make things better for you or the person you care for, but also make things better for others who will use the same service in the future. NHS Complaints Advocacy Services is based on NHS Regulations and we can only support NHS Complaints that are within a 12 months period.
An Advocate can
Help you decide if complaining is the right thing
Help you provide information of who to make a complaint to, and how to make an NHS Complaint.
Guide you through the complaints process and help you understand your correspondence relating to your complaint.
Help you focus on what is important and outcomes you want to achieve.
Can help you prepare for important meetings and help you plan for important dates.
Can help you write a statement of complaint by summarising the main points.
Can help you understand what options are available to you so that you can decide what to do next.
What an NHS Complaints Advocate can not do.
We cannot provide advice or advice around legal or medical matters.
We are unable to make decisions for you.
An NHS Advocate is unable to help you seek compensation or disciplinary action against NHS Staff.
An NHS Complaints Advocate would be unable to go through your paperwork and make decisions about what is relevant.
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